Building new calling operations can be a tricky challenge for many businesses. Moving your operations from one location into a new facility takes patience and a lot of work up front in order to ensure a seamless transition. Building in new resources that will help your agents succeed through this transition time is essential, and with the help of these great approaches to the move, you can be sure that your operations won’t be dramatically affected.
Local or national moves require physical mobility resources.
For many brands, the move of a call center facility includes the use of a commercial truck rental. Commercial vehicles are roadworthy vessels that can provide all the mobility and storage space that you require in the actual task of moving hardware from one location to the next. A truck rental can help you save on the overall costs of the move, and by doing the task yourself, you are able to control every aspect of the process from breakdown to setup in the new space. No one knows your equipment as well as you do, so managing the move with the help of a truck rental company that you can trust for great service, low rates, and more is a win for any company that is looking to take advantage of an excellent opportunity to move into a more cost-effective facility or a better physical location for their business needs.
Consider your infrastructure.
The hardware infrastructure that your brand runs on may need a change as well. When moving to a new location, you are presented with a golden opportunity to investigate the viability of your current calling software, hardware, and tertiary products as a whole package. Instead of evaluating a single component of the system, rethinking the way you do calling altogether at this critical juncture can help you save a massive amount of money over the long term. With virtual contact center software built into your operations, reducing your reliance on bulky equipment is simple and highly affordable. Digital calling plugins allow for a cloud-based approach that eliminates the need to build central processing hardware into your facility. With virtual contact center additions, leaving behind these systems can make your approach more versatile and consumer-focused.
In the modern world, many call centers have been faced with the need to integrate distance work into their ongoing day-to-day operations. The coronavirus pandemic has seen a unique strain come over the industry (as well as virtually every other industrial sector). With the help of cloud networking, building smarter calling systems that can provide integrated access from anywhere allows your agents to work from home, when necessary, without sacrificing agility in call dispositioning, CSR notes from previous contacts, and every other functionality that top-quality customer service agents have become accustomed to in the present day of call center operations.
Consider an in-house team for those who are still outsourcing.
These new resources make for a changed landscape of in-house calling teams. In decades past, many businesses opted for an outsourced model for calling necessities. Customer service became a secondary functionality of the workplace, and cheaper call center solutions took priority. Today, brands are seeing the link between greater sales volume and quality customer service options. Bringing back callers as an integral part of the staff is a decision that many brands aren’t taking lightly. The reality is that a team of agents who are integrated into the company mission will understand the product or service more comprehensively and actively care about the health and well-being of the company in ways that a third-party caller cannot.
With these changes in mind, making the most of a contact center move is simple and can net a far greater output for your business.