When it comes to finding a skilled plumber in Dallas, TX, you must approach the process systematically. You need a series of questions that you can use to interview a potential service.
Not every homeowner has enjoyed a smooth experience when hiring a plumber in the past. You can find stories of clients who hired plumbers that left the job undone on the web. Some got slapped with an unusually high rate or received poor services that they had to redo.
Fortunately, cases of poor services are few, but you don’t want the same to happen to you. Use these questions to evaluate the best services in Dallas:
1) Are you licensed, bonded, and insured?
You need to work with a licensed, bonded, and insured plumber. A licensed Dallas emergency plumber can ensure the work performed by the technician meets state and local building laws. It prevents your home from failing an inspection.
If you’re working with a bonded plumber, you can file a claim against their bond if you feel that the plumber has violated the terms of the contract or state laws.
Now, the surety bond doesn’t act as insurance. Plumbers still need workmen’s compensation and that public liability insurance. It’s also important to ask the company if they have sufficient insurance.
2) Are warranties or guarantees available?
It’s a key question to ask, and it also answers the question, “What if something breaks?” Warranties typically expire after a certain duration, and they cover the work performed. For instance, you can obtain a 12-month warranty for a toilet installation.
Plumbing companies that offer warranties may be more inclined to offer the best services. No one enjoys fixing mistakes that result in a wastage of time and resources. If the company informs you of a warranty or guarantee, countercheck the service contract to see if they have also put it in writing.
3) Who does the work?
As you embark on finding the best plumbing service in Dallas TX, it’s essential to know that sometimes the company providing the quote may not perform the actual work.
If the plumbing company becomes busy, they may outsource some services to other companies. You can ask who does the job, and after getting a reply, inquire more about their experience or further details for additional research.
4) Can you show any customer testimonials or provide references?
Checking past customer feedback and reviewing previous projects can help determine the quality of the services. Plumbers may have a portfolio showcasing their best projects. You can even ask for a few references for complex projects such as remodels.
Because their website may not showcase reviews from all users, you can ask for other places to find independent reviews, such as Yelp.
5) Can you offer same-day or emergency services?
If you need fast and prompt services, you should ask the plumbing company if they offer services during off-hours. Take the next step and inquire if there is a different rate. Some companies have it. Some don’t. You should also inquire if they will offer same-dayS1 services or you need to wait until the next day.
6) How do you calculate the fees: hourly or flat rate?
The plumbing company may adopt two pricing models: a flat or hourly rate. If the company charges an hourly rate, they should be as efficient as possible to stay within budget and save fees.
Many customers find it easier to work with a flat-rate pricing model because they know what they’ve signed up for. Flat rate pricing may not be available for all tasks.
The service should also tell you if there is a minimal charge. You may pay it if the plumbers come to inspect the problem on-site, but you end up not choosing them to offer the repair.
7) What does the service quote include?
You can ask for a quote when speaking to the plumbing service on the phone. The quote provided may be a flat-rate price for the job or a general estimate. Take this as a ballpark figure as the actual cost may be off by even hundreds of dollars.
Plumbers often need to visit the site or perform a video inspection to calculate costs to provide an accurate estimate.
After receiving this figure, ask what it includes: labor, contingency, materials, permits, etc. Inquire if you’ll pay with installments or need to provide a down payment before paying the final fee. Be wary if the plumbing company is asking for an upfront payment.
8) Is clean-up included in the quote?
The aftermath of a plumbing disaster or a typical plumbing job can be a messy site. Many plumbing services will gladly clean up after themselves as part of the service.
However, it’s important to avoid surprises. Ask the company if they charge extra for cleaning and if they have included the cost in their estimate.
You will have no trouble finding the best plumbing company for your needs by asking the right questions.