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Southwest Airlines apologizes for delay and cancellation of 2,000 flights due to “technology problems”

Flights with Southwest Airlines flights were delayed on Saturday, and the company blamed its IT systems for the failure.

“Today we are experiencing flight disruptions in our network due to the interruption of our service early this morning, as we are working to address an ongoing technology issue, as well as weather challenges affecting various areas of our system.

“We sincerely apologize for any inconvenience and will continue to work with Customers who are experiencing a disruption in their travel plans,” the airline wrote on Twitter.

Southwest Airlines flights were delayed and canceled throughout Saturday

FlightAware reported more than 460 canceled flights and 1,380 delays

FlightAware reported more than 460 canceled flights and 1,380 delays

Dozens of disappointed travelers posted on social media how their weekend travel plans were ruined.

At 9 p.m., FlightAware.com reported that there were 470 cancellations during Saturday with 1,438 delays – about 40% of all flights.

A passenger who was five hours late with the airline expressed his despair on Twitter.

‘So @SouthwestAir will continue to delay the flight and will not give an explanation of what is happening or why it is happening ?? Like people don’t have a plan? This is so ridiculous now that I’m going to miss my entire event because of it. I need some compensation for that. ”

Airlines

The airline referred to “intermittent performance issues” after nightly maintenance of some of its backend technologies.

Although not specifically for Southwest Airlines,

Although not particularly Southwest Airlines, a “misery map” represented several delays across the country on Saturday, including Miami, Chicago, New York and Washington DC.

Initially, the source of the delays was a “disruption of the planned system,” according to the KPRC, where Southwestern IT was down for two hours from 4 p.m.

The airline blamed it for “periodic performance problems” after routine nightly maintenance of some of its backend technologies, but the outbreak appeared to last at least an hour, with delays affecting flights across the nation’s Southwest Raleigh-Durham International Airport in North Carolina. and including Ronald Reagan. Washington National Airport in Washington, DC

Some travelers tweeted their routes online, which showed more and more delays

Some travelers tweeted their routes online, which showed more and more delays

Some travelers tweeted their routes online, which showed more and more delays

On Friday, the airline made a joke to thank April Fool’s Day.

‘Do you want a joke? Suitcase fees, ‘@SouthwestAir account ready, but the tweet didn’t go well one day.

“Twitter is a bad taste for making a joke today when all flights are delayed,” Ryan Breton wrote in response.

‘Nice April Fools Day – You have hundreds and hundreds of passengers in Chicago who can’t get on planes, and you have hundreds more in St. Louis, and that’s just what I’ve seen: how less jokes and more results,’ tweeted Christoper Dabe.

“It’s a joke that you’re canceling my family’s flight from Orlando for no reason. THEN, canceling the re-booked flight 8 hours before take-off. Unacceptable. Now we are left without a hotel and no way to return home. Never fly to the Southwest again, ”B Hopt added.

‘This is almost as funny as receiving a message saying your morning flight has been canceled at 11:30 p.m. Punchline is sitting for 2-1 / 2 hours waiting to talk to a representative to reschedule a flight. You go deeper into the fools of April, ‘wrote another Twitter user.

On April Fool's Day, Southwest posted this awesome tweet. Saturday was not so much fun for those traveling with the airline

On April Fool’s Day, Southwest posted this awesome tweet. Saturday was not so much fun for those traveling with the airline

One day's Twitter joke was suddenly not so much fun for those affected by the delays

One day’s Twitter joke was suddenly not so much fun for those affected by the delays

On Friday, Alaska Airlines canceled more than 100 flights and affected more than 15,000 passengers on the West Coast as off-piste pilots crashed into an impasse in contract negotiations that lasted nearly three years.

About 9% of the airline’s flights were canceled, 66 in Seattle, 20 in Portland, Oregon, 10 in Los Angeles and seven in San Francisco, according to the flight tracking website flightaware.com.

The pilots staged a nationwide demonstration and picket line in all of these cities, according to the Alaska Airlines Pilots union, which blamed the airline for failing to provide staff because more Americans are traveling in a post-pandemic world.

“Alaska Airlines did not properly plan to increase travel demand and take the necessary steps to ensure the pilot is attracted and retained,” the union said in a statement, adding that the pickets were out of work and would not assist in cancellations.

The airline has said in a statement that it has admitted that it does not serve thousands of customers, but has also tried to blame the pilots for possible delays over the weekend.

“Everyone in Alaska needs a successful and reliable operation,” the company said.

Cancellations and pickets are on the rise as air travel rises to pre-pandemic levels and demand is rising as many Americans go on spring break.

On Saturday, Alaska had far fewer problems with 79 flights canceled and 81 delayed.

Passengers at Seattle-Tacoma International Airport are checking flight status as more than 15,000 are stranded on the West Coast after more than 100 flights were canceled by Alaska Airlines while pilots picket at a deadlock in negotiations.

Passengers at Seattle-Tacoma International Airport are checking flight status as more than 15,000 are stranded on the West Coast after more than 100 flights were canceled by Alaska Airlines while pilots picket at a deadlock in negotiations.

The pilots lined up outside the airport and held a conference on Friday at all their picket sites to discuss the tensions the pilots have had over the past three years. Pictured is Captain David Campbell (left) in Seattle, Washington, outside the airline center

The pilots lined up outside the airport and held a conference on Friday at all their picket sites to discuss the tensions the pilots have had over the past three years. Pictured is Captain David Campbell (left) in Seattle, Washington, outside the airline center

Southwest Airlines apologizes for delay and cancellation of 2,000 flights due to “technology problems”

Source link Southwest Airlines apologizes for delay and cancellation of 2,000 flights due to “technology problems”

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