Microsoft has fixed an issue where Office 365 users’ emails would go into the junk folder instead of the inbox.
Users of this software giant’s email service may have been frustrated and frustrated with this issue, but fortunately there was no permanent damage.
Throughout the trial, Microsoft continued to keep users informed about the situation through a series of tweets on Twitter’s official Microsoft 365 Status account. The account first outlined the situation. Tweet,say it:
“We are investigating an issue where emails are sent to the junk email folder. We will provide updates in EX258373 in the admin center.”
Spam rule changes
Just an hour after the first tweet, Twitter’s official Microsoft 365 Status account revealed that this issue was the result of a change and will soon be fixed.
After reversing the changes, Microsoft “confirmed that the email was delivered successfully” and the company began working on “reprocessing email that was incorrectly delivered as junk email.” Some Office 365 users complained on Twitter themselves, but it took several hours to complete this process.
In a tweet posted a few hours later, Microsoft explained that the issue was the result of a “recently deployed spam rule” and that users would need to visit the admin center for more information. Over the past year, fighting spam with email clients has proven to be particularly difficult as cybercriminals use pandemics to launch phishing campaigns and other cyberattacks against teleworkers. It was.
Thankfully, Microsoft has fixed this Office 365 issue and now users’ emails are correctly labeled and sent to the appropriate folders.
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