Cloud communication Avaya has partnered with Microsoft with the goal of pioneering the next generation of cloud communications platforms.
In partnership, Avaya works with Microsoft Avaya OneCloud Communication Platform as Microsoft’s Service (CPaaS) Cloud computing platform, Azure..
“Avaya and Microsoft are running with the Avaya OneCloud Contact Center running on Microsoft Azure. Microsoft 365Said Anthony Bartolo, Executive Vice President and Chief Product Officer at Avaya.
Bartolo adds that this collaboration can extend Avaya’s reach by combining solutions with Microsoft’s cloud presence.
Avaya shares various ways in which the two companies work together to facilitate the integration of the two products, and the combination of underlying communication platforms is also identified.
First, Avaya uses Azure to extend the availability of Avaya OneCloud Contact Center as a Service (CCaas) For customers all over the world.
In addition, OneCloud CCaaS Microsoft Teams Connected contact center certification program for native integration with teams.Similarly, enterprises will be integrated Microsoft Dynamics 365 To OneCloudCCaas.
“The global collaboration with Avaya is an example of how Microsoft is working with other industry leaders to meet corporate requirements for integrated communications solutions that transform the customer and employee experience,” said Intelligent Conversation. Scott Van Vliet, Corporate Vice President of and Communications Cloud, said. , Microsoft.
To put the collaboration into action, the two companies plan to design and implement a joint global market entry and co-sales strategy.
Microsoft and Avaya partners set new standards for customer experience
Source link Microsoft and Avaya partners set new standards for customer experience