According to the Pennsylvania Prosecutor’s Office, Marriott International is the first major hotel company to formally promise to pre-disclose resort rates as part of the total stay price.
Maryland-based hospitality companies will display the sum of all mandatory rates, including room rates and resort rates, on the first page of the booking website after reaching a settlement with a law firm on Wednesday. I promised. The changes will be implemented within the next 9 months.
“The hotel should not be able to slap the charges hidden in your bill at the last minute, and thanks to this settlement we will notify the hotel industry to put an end to this deceptive practice.” Said Josh Shapiro, Attorney General of Pennsylvania, in a statement Wednesday.
What is the resort fee?
Resort rates (also known as “destination rates” or “amenity rates”) have been common among hotel operators for the past 20 years. they again,We received backlash from travelers, government officials and consumer advocacy groups.
Prices are often not included in hotel promotional rates, and opponents claim that they mislead guests because they are only revealed when the customer goes through the purchasing process.
► Do you think the resort price is too high? :The proceedings allege that charges have made Marriott tens of millions.
Prices that can be over $ 40 in major markets are said to cover additional services such as Wi-Fi, parking, swimming pools and access to the gym. However, in the past, many of the standard resort features did not incur additional charges and were not available in the safety protocols of the pandemic era.
The Marriott shift will occur after the proceedings have revealed that the Attorney General of the District of Columbia earned about $ 17 million from resort rates in 2019, when he sued the company for resort rate practices.
TravelersFinally see the change “
On Wednesday, Marriott clearly stated that resort and destination rates were “long” separately, and an agreement with Pennsylvania “how resort / destination rates are fully disclosed on US channels. We will further strengthen it. “
The company is working to update the way room rates are displayed “in the coming months”.
Travelers United, a non-profit travel advocate, issued a statement on Friday praising the settlement.
► Resort rates:Congress undertakes “hidden charges” at hotels and resorts.What does this mean for travelers
“After the Pennsylvania Attorney General runs for American consumers, American consumers are finally seeing a change in how hotel prices are displayed,” Lauren Wolff of Travelers United Counsel said in a statement. Let’s do it. ”
Travelers United said other hotels hope to follow suit.
The group filed a proceeding against MGM Resorts International earlier this year for using resort rates. In 2019, Nebraska Attorney General Doug Peterson filed a proceeding against Hilton.
Shapiro said he expects to group mandatory resort rates with room rates as a standard practice in the future.
“Marriott has stepped up to commit himself to fix this practice, and we expect more hotel chains to follow,” Shapiro said.
Follow USA TODAY reporter Bailey Schulz on Twitter. @bailey_schulz..
Marriott agrees to include mandatory resort rates in prepaid rates
Source link Marriott agrees to include mandatory resort rates in prepaid rates