GDS builds GOV.UK app to access hundreds of services

Credit: Crown Copyright / Open Government License v3.0

By the end of next year, citizens will have access to hundreds of government services using the GOV.UK smartphone app.

The development of technology led by Government Digital Service forms part of the ongoing work of the OneLogin program. The program aims to introduce a single unified procedure that replaces existing patchwork on many different systems currently in use between departments. And services.

The app provides citizens with a single means of access to government services, but the same unified login process is also available from mobile and desktop web browsers, the Cabinet Office said. Public technology..

The intent is that all government services across all departments will use the new login platform. Currently, 191 different account systems are used throughout the central government and feature 44 different sign-in methods.

The GOV.UK Verify Identity-Assurance Tool, a previous major attempt to build a government-wide access system, suffered from delays and restricted access from both citizens and sectors. Of the hundreds of services offered by central government ministries, only 15 currently use Verify as part of the sign-in process.

Relevant content

GDS CEO Tom Read recently told Parliamentary Public Accounting Committee members that digital agencies were consciously trying to avoid mistakes made during the development of Verify when building a new system. He said he was working on it.

“The Verify program incorporated a technology approach and overall design from the beginning,” he said. “It’s appropriate that it wasn’t done, and we’ll repeatedly test it against real users to see if it’s done. [approach] It worked – and now it turns out that it doesn’t work for about half of the users who use it. “

Read more: “What we are doing instead [for One Login] Working with the government-wide sector, said at the forefront of the sector: “Learn more about how users work. Build a solution that works for that set of users.” Then go to the next set of users and see if it works. If it doesn’t work, you need to pivot and you’ll need a slightly different solution. “

The government announced plans to develop a GOV.UK app, reiterating the importance of GDS working with government agencies to ensure that the new system meets the needs of government agencies.

“GDS is working in all government sectors to make as many services available as possible,” the government said. “This app was developed around data security and has robust data protection principles applied to keep users in control of their data.”

In addition, “Using the app is optional and you can access government services in different ways as needed.”

Appy returns
The decision to build an app shows that it is a bit different from the strategy favored by GDS in the months and years since GDS was founded in 2011.

Digital units have previously advised departments and institutions that they should spend their time and money developing web services that work well on both desktop and mobile platforms.

In a 2013 blog post, GDS co-founder Tom Loosemore said the organization is adopting an “app-less approach by default.” Cabinet Office for special exemption to do so.

“For government services, we believe that the benefits of developing and maintaining apps rarely justify costs, especially if the underlying service design isn’t optimal,” he says. increase. “Departments need to focus on improving the quality of their core web services.”

The obvious difference between then and now is that apps developed by GDS provide a gateway to all government services, not standalone programs built for individual departments and services. That is the purpose.

Plans to develop the app were announced this week by the Prime Minister of the Duchy of Lancaster, Steve Berkley.

“More than ever, it’s important for governments to meet people’s growing expectations for the services they use,” he said. “During the pandemic, people had to interact with public services in a variety of new ways, including NHS apps and vaccine booking services. People naturally expected governments to have data-driven digital literacy. This is a priority in my new role. “

The appointment of Berkeley as Minister of the Cabinet Office is understood to show for the first time in years that responsibility for the GDS and the broader digital government agenda is at the top of the sector.

In June 2017, Damian Green, then Minister of State for Special Missions, delegated supervision to Caroline Nokes, then Deputy Secretary of the Ministry. Since then, it has been part of the Junior Minister’s portfolio, with Nokes, Oliver Dowden, Simon Hart, Jeremy Quin, Sir Agnew, and more recently Julia Lopez as GDS ministers. Only Downen was in charge of the briefs.

However, Berkeley is understood to have a keen interest in the digital government, and the former Finance Minister is directly responsible for the GDS, its recently established sister body, the Central Digital Data Office, and the broader government technical overview. May bear.

In addition to announcing the GOV.UK app, Barclay also revealed the composition of the newly established Digital Advisory Board. According to the government, the committee “provides advice to government ministers and officials to accelerate digital change.”

The following have been appointed to the Board of Directors: Zaka Mian, a former group transformation director of Lloyds Banking Group. Monique Shivanandan, Chief Information Security Officer at HSBC. Matthew Timms, E.ON’s Chief Digital and Information Officer; James Bilefield, a former Digital Executive and currently a director or advisor to various organizations such as MoneySupermarket, McKinsey and Stagecoach.

GDS builds GOV.UK app to access hundreds of services

Source link GDS builds GOV.UK app to access hundreds of services

Back to top button